Why We Don’t Accept Insurance at Hughes Health in Westerville
- Dr. Charles Hughes
- 3 days ago
- 3 min read
Why We Don’t Accept Insurance and How That Improves Outcomes
We often get asked, “Do you take my insurance?”
The short answer: no. That decision is intentional, patient-centered, and focused on outcomes.
This isn't because insurance is "bad." Insurance serves an important purpose. But when it comes to understanding why your body isn't working properly, insurance-based care often slows recovery, limits options, and creates unnecessary confusion. That's why most insurance-based offices focus only on what's covered, not results. If insurance could fix your chronic knee or foot pain, you wouldn’t be here today.
Insurance Has a Purpose, But It's Not Optimization
We like to explain health insurance the same way we explain car insurance.
Car insurance is excellent when:
You’re in an accident
Something breaks suddenly
There’s a clear emergency
But if your car:
Isn’t accelerating properly
Pulls to one side
Has a strange noise you can’t explain
Insurance doesn’t help diagnose why the engine isn’t functioning optimally. The mechanic does.
Your body works the same way. Insurance is designed for reactive care, not investigative care.
How Insurance Dictates Care (And Why That Affects You)
When insurance is involved, your care is no longer dictated by what your body needs. It’s dictated by:
Pre-set treatment codes
Visit limits
Mandatory progression timelines
Documentation requirements
“Step therapy” (try this first, then this, then this…)
This often leads to:
Delayed progress
Generic treatment plans
Focus on symptoms instead of movement mechanics
Prolonged recovery timelines
This is where we find in many cases, patients do everything they’re told, like weeks of physical therapy, muscle relaxers, injections, and rest, yet still end up saying:
“I don’t understand why my body keeps doing this.”
That confusion isn’t a failure on your part. It’s a system limitation.
Focus on Results, Not Paperwork
Insurance can cover some therapies, medications, or procedures, but it rarely comes without added price and still doesn't address why pain keeps returning. While you may feel that an in-network provider appears more affordable upfront, many patients don’t realize the true cost until they’re deep into care:
Copays at every visit
Deductibles that must be met first
Surprise bills for non-covered treatment
Time lost navigating authorizations
Care stretched out over the calendar year just to restart again
And after all that, the root cause may still be unclear.
Our patients value transparency, efficiency, and knowing exactly what they’re working toward. No guessing. No gimmicks.
Why an Out-of-Network, Results-Based Model Works for You
At Hughes Health, we remove the middleman so we can focus entirely on you, and only you.
Our approach prioritizes:
Identifying why your body isn’t loading properly
Understanding compensation patterns
Addressing movement dysfunction at its source
Clear goals and measurable progress
Because we’re not bound by insurance guidelines, we can:
Spend more one-on-one time every visit
Progress care based on your response, not a policy or guideline
Adapt quickly if something isn’t working
Focus on outcomes, not visit counts
For busy professionals who value their time, our Root Cause Movement Assessment leads to faster clarity, better efficiency, and stronger long-term results.
What About Out-of-Network Benefits?
Depending on your specific policy with the insurance company, you may have out-of-network coverage, and you're welcome to explore that with the insurance provider. We strongly advise that you call the members hotline to understand your policy and what they cover as they would reimburse you directly.
However:
We don’t verify or manage insurance benefits
We don’t adjust care based on reimbursement rules
We don’t change treatment to fit billing codes
Our responsibility is delivering results-based care for you, not navigating the insurance's system.
Taking the Next Step
If you've seen multiple providers and feel frustrated without answers or can't seem to break the cycle of temporary relief, understanding your pain is the first step to solving it. Experience a results-focused approach without insurance dictating what you need.
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