FREQUENTLY ASKED QUESTIONS

No, you do not need a referral to see our providers here. However, if another provider is currently treating you and would like for us to collaborate as a team, you may have your provider refer directly to us using this referral form which can also be found on our referral page.Get in touch with us today and see why we're the non-surgical Joint Pain & Movement Specialists Westerville, OH relies on!

As the non-surgical Joint Pain & Movement Specialists Westerville, OH relies on, we've made scheduling easy and convenient!Schedule Online: As a new patient to our office, you will follow the prompts and select "NEW PATIENT (INITIAL CONSULT, EXAM, TREATMENT)" and then select a day and time for your appointment. Continue to create your online patient portal to complete your booking. Additionally, a confirmation email will be sent with the intake forms to be completed.Text or Call 614-681-0408: Let us know you are a new patient as well as your preferred date and time. We will confirm your appointment as soon as possible, and a confirmation email will be sent with intake forms to be completed to finalize your booking.

We do not accept walk-ins as we prioritize one-on-one time with our doctors.We are committed to accommodating your needs and may offer same-day appointments based on availability. To ensure you receive the timely care you require, please contact us to schedule the first available appointment. Our team will work diligently to find a convenient time slot for you.

Completing your intake paperwork before your appointment is super important! It lets our doctors review your medical history and health concerns ahead of time, so they can provide the best care possible within the allotted time. Plus, it makes the check-in process quicker and smoother, reducing wait times.If you're unable complete it within 48 hours of your appointment time, your appointment is subject to rescheduling or cancellation.

As part of our office policies, we require a credit or debit card on file to secure your appointment and complete your intake forms. Rest assured, your card will not be charged until the time of your visit.Please note that your card may be subject to no-show or cancellation fees if you fail to attend your appointment or cancel within 24-hours of your scheduled time. This policy allows us to manage our schedule effectively and maintain our commitment to all of our patients.

Need to reschedule or cancel your appointment? No problem! Just let us know at least 24 hours in advance through the patient portal, email (office@hugheshealth.net), or text/call (614.681.0408).When you log in to your patient portal, you can select the appointment you'd like to change as long as it's before the 24-hour period. You can also use the 2-day emailed appointment reminder to respond directly to us. If you cancel within 24 hours or don't show up, there will be a $50 non-refundable charge. We appreciate your understanding!

Please bring a valid photo ID. This ensures we can accurately verify your identity and maintain the security of your medical records.Additionally, if you have any relevant medical documents or diagnostic images, please bring them along as well. Our primary focus is to provide you with personalized treatments, and having additional information will help us tailor care to your specific needs. At Hughes Health, we pride ourselves on being the non-surgical joint pain and movement specialists Westerville, OH residents can depend on!

Your first visit (and every visit after) is all about you! We'll take a comprehensive look at your health, what's been slowing you down, discuss your goals for a pain-free life, and perform a physical exam. If needed, we might do some specialized tests or refer you for advanced imaging, which will all be discussed in your first visit.Based on the exam and how you respond to the targeted and tailored treatment, we'll then create a customized performance-driven treatment plan just for you, your body, and your goals. We're here to help you feel your best so pain doesn't control your body.

Your first visit will take about 30-45 minutes but we do recommend setting aside an hour. We take the time to listen and evaluate you because we look at the bigger picture and assess your unique movement patterns.We value your time and aim to keep things running smoothly to serve you best!

Wear loose, comfy clothes to your appointment! If we're treating a specific area like your knee or shoulder, shorts or a tank top are perfect so we can get to the joint. This helps us examine and treat you effectively and comfortably.